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Include the address of the affected page, a short description of the problem and any relevant public source. If you attach a screenshot, remove personal information first. For a technical issue, tell us which device and browser you used.
Questions about this website
Use the same email address for MyCasinoScout account questions, accessibility feedback and questions about information published on the site. State the topic in the subject line so the request can be identified.
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Third-party casino accounts and disputes
MyCasinoScout is an informational website, not the operator of the third-party casinos it describes. We cannot access another company’s customer account, process a withdrawal, reverse a transaction or resolve an operator’s verification decision.
For those matters, use the operator’s official support and complaints process. If the issue remains unresolved, check the dispute or regulatory route applicable to that operator and your location. Do not send us casino login details or copies of financial records.
Support for gambling-related harm
This mailbox is not a counselling or emergency service. For independent help, see our Responsible Gambling page or Gambling Therapy. If there is immediate danger, contact local emergency services.
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